Policies at National Tool Warehouse
Due to increased demand related to COVID-19 (Coronavirus) certain products are no longer available. For a listing of affected products CLICK HERE. Please email Customer Service to check for availability on these items.
Shipping Policy
1-866-358-1919 (in US) • 1-417-358-1919 (outside US)
1-417-358-1915 (FAX)

Guarantee and Warranty Policies

Guarantee and Warranty Policies

Every product sold by National Tool Warehouse is warranted to be free from defects in material and workmanship under the normal intended use of the product and service for a period of 30 days from the date of purchase. Many of the products that we sell carry a manufacturer's warranty that extends beyond this 30-day period.  All Manufacturer's warranty policies supercede National Tool Warehouse's Policy.


Our warranty does not cover any product or part, which has been subjected to misuse, negligence, or accident, nor does it cover any product that is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product information. Any merchandise returned under the warranty must be complete and it its original packaging.  In some cases, the manufacturer may require the product to be returned to their repair center by the customer to determine if it's repairable prior to a replacement being sent. 

National Tool Warehouse guarantees your complete satisfaction! If after receiving and inspecting your purchase you are not totally satisfied, and the product is still in the original packaging unused, simply return the merchandise to us within 30 days of ordering, shipping prepaid, for a full refund of your item's purchase price less freight. There is no restocking charge within the 30 days, unless it is a special order item from the manufacturer that is not normally stocked in one of our warehouses.  Delivery charges are not refundable. The returned merchandise must be new, complete, and in it's original packaging. We cannot issue a credit or refund for any product which is returned to us that has been used or altered, or has any missing parts or packaging.  All electronic scanners and equipment may not be returned once opened, uploaded, registered, or altered in any way.


We respect your privacy, so we will never exchange, sell, or give away to any third party any information about you. All information collected on our website is done through a very secure encrypted system.


As you browse National Tool Warehouse, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with National Tool Warehouse. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.


While we make every effort to ensure the accuracy of the information contained on our website, errors, inaccuracies, or omissions may occur.  National Tool Warehouse reserves the right to make adjustments to correct such information. We also reserve the right to limit quantities on certain products. National Tool Warehouse reserves the right to refuse or cancel any order on which the product price is found to be incorrect.  If a credit card has already been charged for the order, National Tool Warehouse will issue a credit to the card for the amount charged.


It is the responsibility of the customer when signing for deliveries to make sure the product is free from visible damage prior to signing or such damage/shortage must be noted in writing with the freight carrier before accepting shipment.  Otherwise, National Tool Warehouse customer service will assist the customer in filing the freight claim for reimbursement from the carrier but any possible loss will be incurred by the customer.


Product names used throughout our web site are owned by individual manufacturers and most of the names are either trademarks or registered trademarks of their respective holders. National Tool Warehouse and NationalToolWarehouse.com are trademarks of Label Industries, Inc., d/b/a National Tool Warehouse.

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